Auto Attendants

An auto attendant is a professional call handling feature that automatically answers incoming business calls and directs callers to the right person or department. Instead of a call going unanswered or ringing multiple phones, callers are greeted with a clear, branded message and simple options such as “Press 1 for Sales” or “Press 2 for Support”. This helps businesses sound more established, improves the customer experience, and ensures calls are routed quickly and efficiently.

An auto attendant is also commonly referred to as a virtual receptionist or IVR, which stands for Interactive Voice Response. All three terms describe the same core function of using automated voice prompts and keypad selections to manage incoming calls without the need for a physical receptionist. It works seamlessly with modern VoIP and cloud telephony systems, making it ideal for small and growing businesses that want a professional front desk without the extra staffing costs.