FAQs
FAQ
Frequently Asked Questions
What is VoIP and how does it work for small businesses
VoIP stands for Voice over Internet Protocol. It allows small businesses to make and receive phone calls using an internet connection rather than traditional phone lines. Calls are delivered over broadband, giving businesses more flexibility, lower costs and access to advanced calling features.
What is a virtual landline for business use
A virtual landline is a business telephone number that works over the internet instead of a physical line. With a virtual landline from Connesso, calls can be answered on desk phones, mobile phones or computers, helping businesses appear professional while working from any location.
Do I need new phones to use VoIP
No. Many businesses use VoIP apps on mobiles or computers. If you prefer desk phones, IP handsets can be provided or existing phones may be reused with an adaptor depending on compatibility.
Is VoIP suitable for remote working and mobile teams
Yes. VoIP is ideal for remote and hybrid working. Staff can answer business calls on laptops or mobile phones from anywhere while using the same business number and call handling features.
What features are included with VoIP and virtual landlines
VoIP systems include features such as voicemail to email, call forwarding, call recording, auto attendants, call queues and integrations with other business software to improve efficiency and customer experience.
What is the difference between VoIP and a traditional landline
Traditional landlines rely on copper phone lines, while VoIP uses the internet. VoIP systems are more flexible, scalable and cost effective, making them ideal for modern small businesses, remote teams and growing companies.
Can I keep my existing business phone number
Yes. In most cases Connesso can transfer your existing business phone number to a VoIP or virtual landline service. This process allows you to keep the same number so customers can continue contacting your business without disruption.
What internet connection is required for VoIP calls
A reliable broadband connection is required for VoIP calling. While VoIP does not need very high speeds, consistent internet quality helps ensure clear calls, particularly when multiple users are making calls at the same time.
What happens to VoIP calls if the internet goes down
If your main internet connection is unavailable, VoIP calls cannot be delivered in the usual way. Connesso can redirect calls to mobile phones or alternative connections such as 4G or 5G to help keep your business reachable.
Is VoIP a cost effective solution for small businesses
Yes. VoIP typically reduces call charges, removes traditional line rental costs and avoids expensive on site phone systems. It is a scalable solution that grows with your business and supports future expansion. Here is a link to our standard Pricing
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Connesso keeping your business connected
Interested in finding out more?
Please get in touch to see how we can help your business telecom needs.
